Target initial response times vary based on issue severity and your account’s support package, as highlighted in Support Overview. Controlling which Collector monitors a device. About LogicMonitor. We will update once we have further information on the full scope of impact. Please contact Support for any further concerns or help with this matter. Come join our live training webinar every other Wednesday at 11am PST and hear LogicMonitor experts explain best practices and answer common questions. IT Operations Manager at a university with 10,001+ employees. To follow this link, you must be logged into the Support Center. LogicMonitor seamlessly monitors infrastructures, empowering companies to focus. What do the different alert severities mean? We’re online. Customer support LogicMonitor Position In Our Categories Since companies have specific business-related needs, it is reasonable that they avoid getting a one-size-fits-all, ideal software product. Tell us about the problem you're having and which product you're using. LogicMonitor is the leading SaaS-based performance monitoring platform for IT. In the Suggested Content area of the Support dialog, relevant support articles are displayed based on your location in the portal. Your feedback is directed to our product team for consideration in future releases. Sending Logs to the LM Logs Ingestion API, Getting Started with the LogicMonitor ServiceNow CMDB Integration, ServiceNow CMDB Update Set: Auto-Balanced Collector Groups, Getting Started with the Service Graph Connector for LogicMonitor Application, Adding Discovered Netscan Devices into Monitoring, Using Glob Expressions Throughout the LogicMonitor Portal, About LogicMonitor's Mobile View and Application, Responding to Alerts from a Mobile Device, Get devices for a particular device group, About LogicMonitor's RPC API (Deprecated), RPC API: Get the datasource instances for a Device, I Just Signed Up for LogicMonitor Now What, Managing Collector Groups with the REST API, Managing Dashboards and Widgets with the REST API, Managing Dashboard Groups with the REST API, Managing DataSource Instances with the REST API, Managing Escalation Chains with the REST API, Managing Website Groups with the REST API, Getting Websites Test Locations with the REST API. Call 888-415-6442, +1 (805) 617-3884 or Contact Us. We have evolved and have kept on making changes, as per the requirement of the customers and one good thing about LogicMonitor is that it has a very good support system. Using Facebook. Chat support is good and available 24/7 and we have a dedicated customer success team contact who can assist with any escalations, questions, or concerns we have. Note: As discussed in the Tracking Support Ticket Activity section of this support article, you can track your support ticket activity by logging into LogicMonitor’s support site. Controlling which Collector monitors a device. Help.logicmonitor.com belongs to a large group of moderately popular websites. Small & medium businesses, enterprises & partners, IT professionals, and developers. If you know your Support Center login credentials, enter them. See how LiveAgent and LogicMonitor stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Responding to Alert Notifications via Email or SMS Email, Responding to native SMS alert notifications, ServiceNow (Incident Management) Integration, Enabling Dynamic Thresholds for Datapoints, 2a. What about isolating graph lines, toggling legends, and more? Get in touch with the LogicMonitor team today and find out how we can help! Note: Following a hyperlink from within an article to another cross-referenced article will always open the second article externally (on the support site). Why am I receiving account lock out alerts? Customer Service. Pros It's relatively easy to use while at the same time offering tons of features that you … LogicMonitor Maintenance and Deployment Windows, LogicMonitor Public IP Addresses and DNS Names, LogicMonitor Implementation Readiness Recommendations for Enterprise Customers, Top Dependencies for LogicMonitor Enterprise Implementation, Credentials for Accessing Remote Windows Computers, Running without Administrator Privileges in Windows. Feedback. Gain full-stack visibility for … Call 888-415-6442, +1 (805) 617-3884 or Contact Us. How Do I Change the User Account of the Windows Collector Service? Find answers to your buying, selling, and account questions, or contact us for more help. Business, IT & developer. We'll get you the help you need. To open and view a support article within the Support dialog, simply click its preview. Ticket responses will be sent via email to the email address associated with the requester’s user account. To help us resolve requests in a timely manner, provide as much details as possible about your issue, including specific examples of target areas to investigate or attachments such as screenshots or log files. 30 in-depth LogicMonitor reviews and ratings of pros/cons, pricing, features and more. Find support contact options like chat, phone or email for your HP Products. Adding your Azure environment into LogicMonitor, 2c. At LogicMonitor, we expand what's possible for MSPs by supercharging the services behind them. Adding your AWS environment into LogicMonitor, 2b. Microsoft Store. 4.6/5. LogicMonitor is the only fully automated, cloud-based infrastructure monitoring platform for enterprise IT and managed service providers. Read 115 LogicMonitor Customer Reviews & Customer References. For more information, see Roles. Adopting Cloud Monitoring for existing Resources, 3. We understand these are uncertain times, and we are here to help! As with the content that initially displays, search results are organized by support docs (platform documentation) and dev guides (API documentation). The form is submitted to LogicMonitor as a support ticket. Documentation can be searched using the search bar. Why am I receiving account lock out alerts? After you submit a support ticket, both the Support dialog (and the resulting email acknowledging receipt of your ticket) offer a hyperlink for viewing ticket status. Open Get Help app . Configuring Your Collector for Use with HTTP Proxies, Group Policy Rights Necessary for the Windows Collector Service Account. Compare real user opinions on the pros and cons to make more informed decisions. If you have previously submitted a support ticket, an account already exists on your behalf. A free inside look at company reviews and salaries posted anonymously by employees. Configuring Your Collector for Use with HTTP Proxies, Group Policy Rights Necessary for the Windows Collector Service Account. Gain full-stack visibility for networks, cloud, servers, and more within one unified view. Business, IT & developer. Managing Your Account. What do the different alert severities mean? This is a bit more expensive than other products but worth it overall. Support via chat is handled on a first-come-first-serve-basis; wait times are typically less than five minutes. You can view the full thread of any request by clicking its subject. It seems that Help Logic Monitor content is notably popular in USA. Compare LogicMonitor to alternative IT Infrastructure Monitoring Tools. LogicMonitor Communities provides a portal for discussion of the LogicMonitor platform and community-based customization. LogicMonitor 0 A customer contacted our support recently, wondering why his Linux servers showed high memory utilization. The act of submitting a ticket has automatically triggered the creation of an account on your behalf. How do I change what group(s) my device is in? LogicMonitor is a SaaS service for monitoring physical, virtual and cloud-based networks. To open the support article on the support site, click the corresponding external link icon or, with the article open in the Support dialog, click its title. On April 19, 2018, LogicMonitor will be retiring support for an older TLS cipher suite as well as support for the 1.0 version of the TLS protocol. Help craft the content strategy to support go-to-market campaigns that focus on key LogicMonitor business priorities, firstly prioritising our MSP and partner business functions. Come join our live training webinar every other Wednesday at 11am PST and hear LogicMonitor experts explain best practices and answer common questions. Questions on how to best use LogicMonitor? Cost of support for LogicMonitor - An Important Factor: As a customer investing in a software product, you are looking for constant support, besides the price of … How Do I Change the User Account of the Windows Collector Service? Contact Microsoft Support. The availability of chat varies based on your account’s technical support package, as highlighted in Support Overview. We understand these are uncertain times, and we are here to help! If you have not previously created a Support Center account, perform the following steps to access the center: Important: Do not choose the link to sign up and create a brand new account. 3 LogicMonitor reviews. Adding your Azure environment into LogicMonitor, 2c. Can LogicMonitor monitor custom data for my job? eBay Customer Service 555017329487 7563b555-483b-4ccf-a44c-4dcc4f7a3681:1765e2d3c0f 19997 Have questions? The customer support tier 1 leaves a lot to be desired when you are already an IT professional but for beginners, I suppose it is not that bad. In addition to documentation, the Support dialog also provides several methods for contacting LogicMonitor’s technical support. We help you turn on a complete view in minutes, turn the dial from optimization to innovation and turn the corner from sight to vision. Read Help.logicmonitor.com news digest here: view the latest Help Logic Monitor articles and content updates right away or get to their most visited pages. Have questions? Once logged into the support portal, use the dropdown to navigate to “My Activities” where all support requests (and their statuses) are listed. Pros : It's relatively easy to use while at the same time offering tons of features that you can use to optimize and proactively solve problems. About LogicMonitor. Contact us. What about isolating graph lines, toggling legends, and more? Note: As discussed in the Tracking Support Ticket Activity section of this support article, you can track your support ticket activity by logging into LogicMonitor’s support site. Adding your AWS environment into LogicMonitor, 2b. Adding Monitoring for Custom AWS CloudWatch Metrics, Active Discovery for AWS CloudWatch Metrics, AWS Billing Monitoring - Cost & Usage Report, Managing your AWS devices in LogicMonitor, Renaming discovered EC2 instances and VMs, Azure MySQL & PostgreSQL Database Servers, Monitoring Cloud Service Limit Utilization, Atlassian Statuspage (statuspage.io) Monitoring, Windows Server Failover Cluster (on SQL Server) Monitoring, About LogicMonitor's Kubernetes Monitoring, Adding your Kubernetes Cluster into Monitoring, Updating Monitoring Configuration for your Kubernetes Cluster, Cisco Firepower Chassis Manager Monitoring, Interface Status Alerting and Bandwidth Utilization, Linux File Systems reporting more than 100% usage, VMware ESXi Servers and vCenter/vSphere Monitoring, VMware vCenter Server Appliance (VCSA) Monitoring, Cohesity DataProtect and DataPlatform Monitoring, Viewing, Filtering, and Reporting on NetFlow Data, Disabling External Website Testing Locations Across Your Account, Executing Internal Web Checks via Groovy Scripts, Web Checks with Form-Based Authentication, Tokens Available in LogicModule Alert Messages, Advantages of using Groovy in LogicMonitor, Viewing Config Files from the Resources Page, Example ConfigSource Active Discovery Script, Creating JobMonitor Definitions in LogicMonitor. 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