To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. It was a costly stuff if 200 pounds from online store. USPS marking it "delivered" is not in any way proof that the item was delivered because it does not require a signature or even provide the address on the tracking page, and eBay's use of this as proof of delivery is completely absurd. While we are trying to save buyers money by offering free delivery. Tip Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. Ebay » Item not received but Hermes says delivered. Ebay have already closed the case in favour of the seller who has I guess done everything correct from her end but the parcel has not been delivered and I don't know who has signed for it. You can choose to either: If the seller hasn't sorted things out after 3 business days, you can ask us for help through the "Item not received" request. Now the buyer has sent me a not received message. While we are trying to save buyers money by offering free delivery. If you bought something from a business to be delivered, it’s the seller’s responsibility to make sure the item is delivered to you. "Tracking to the UK will not show to whom the parcel was delivered. About 2 hours later I received my deliveries, but not the parcel that was showing delivered. codinghelloworld on 29/03/2019 - 00:09 Last edited 02/04/2019 - 12:34 by 1 other user. Buyer claims item not received, tracking shows delivered. My parcel tracks as delivered but my customer has not received it. My parcel tracks as delivered but my customer has not received … Once you've let the seller know, you can check on the status of your request at any time. If the delivery address you provided during checkout is incorrect, select Contact the seller on the order's delivery information page and see if they'll cancel the order. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Was this helpful? 32 replies 2.6K views JustAnotherSaver Forumite. Note that not all sellers offer replacements. Use TAB key to navigate results. For Int. Should this happen to your parcel, here's what you can do. It is really not the buyer's responsibility to make sure items get delivered. I called yesterday immidiately when i received an email from Auspost saying my parcel has been delivered even though i didnt receive anything yesterday. A signature service must be used to confirm a specific person received the parcel, same as state to state shipping. If you and the buyer can't agree on a resolution within 3 business days, you or the buyer can ask eBay to step in and help.. I was also expecting my delivery but on tracking its mentioned they delivered with a signature which is not available to me. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. You can choose to either: Most of the time, if your item hasn't arrived, the seller will be able to solve it for you. Why is my package not delivered? Read our article on responding to an item not received case If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund. But I didn't receive no parcel. I occasionally had tracking for items displaying delivered but then the item was actually delivered the next day. ... a buyer claims their item was not received. Here's how to cancel a case: It's important to make sure you're certain you want to cancel a case, as you won't be able to re-open it once it's been closed. If you paid with Apple Pay, Google Pay, or a credit card, it may take up to 30 days to process, depending on your card provider. If the parcel or letter was sent with a service that includes tracking, use the Track tool to see its status. You'll also see your response options: Some sellers may also be able to send you out a replacement item, if they have one. An item can also be considered ‘essential’ if it’s obvious from the circumstances. The customer says 'A signature is not proof of delivery as anyone can sign for it and say it has been delivered' If when you check the reference on the RM site it is still not saying the package has been delivered then ask the buyer to open an item not received case, refund them and then use your proof of postage receipt to make a claim to Royal Mail. In the email you received telling you the buyer's issue, select See request details. ... due to the package never arriving. If you'd paid using Afterpay, Afterpay will refund your card and/or adjust your repayment plan accordingly. 8 December 2018 at 9:50PM edited 30 November -1 at 1:00AM in Ebay, Auctions, Car Boot & Jumble Sales. The tracking says my shipment is delivered, but I have not received delivery, where is my package? I cannot possibly be responsible for that. Track status shows as Delivered. How to deal with dodgy ‘Item Not Received’ buyers on eBay By Chris Dawson August 15, 2016 - 8:41 pm One of the topics discussed at eBay Connect last week, was what to do when a buyer … View cart for details. Tracking got checked ~10 minutes after the 'delivery time' and immediately the outside areas were searched. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. You'll be able see the item's expected delivery date, and the address it's being sent to. I had the exact same problem as the OP when I did not receive a parcel although the "tracking" showed it had been delivered. I cannot possibly be responsible for that. Start new thread in this topic ... yet I had not received it. We recommend waiting a few days after the expected delivery date before contacting the seller to let them know that your item hasn't arrived yet. Check the delivery address you gave the seller. after i paid i kept asking seller for a tracking number and they wouldnt respond so i kept waiting for the item to come, never did. then i opened a paypal claim for item not received -then guess what THEY PUT A TRACKINGNUMBER AND IT SAYS IT WAS DELIVERED LAST WEEK!!! If possible, we recommend trying to collect your package from the original address. Let the seller know your item hasn't arrived. If you don’t agree with our decision after we stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case closing. Thanks for your feedback! What can I do? If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be … I think the disadvantages is more than the advantages as a single not received and negative feedback is a lot of damage. Enter your search term to display live search results. 28 December 2019 at 3:15PM edited 30 November -1 at 12:00AM in Consumer Rights. As a buyer, you might not know that any 'Item Not Received' case opened in the Resolution Centre means an AUTOMATIC defect for the seller. I recently sold an item on ebay, and sent it using collect plus. Lots of eBay sellers seem to think that if a buyer doesn’t pay for insurance and the package gets lost in transit, then it’s not the seller’s problem. No parcel has been found. Ebay currently regard this as proof of delivery and (as the OP has already found) will automatically reject any claims for undelivered items if the Royal Mail code shows delivery. Tracking number: R350748423189698 Equiry nuumber: 05605107 Suburb parcel was supposed to be sent to: REVESBY. #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. Tracking to the UK will not show to whom the parcel was delivered. If you didn't get your item, you're covered under eBay Money Back Guarantee. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. So, don't get … I added the tracking number to Ebay and my PayPal reciept, but was frustrated to see that my money is on hold for 21 days because I am a new ebay seller (although I sold something else a week prior and didn't get this issue at all) Ebay sides with buyer. If the seller used a courier, they should chase the courier to find out what’s happened to your order - it’s not your responsibility. Should the recipient of a parcel be unavailable, drivers will often deliver to a neighbour. We have a customer who has claimed that the item has not been received but the evidence from the courier is that the parcel was signed for, albeit by an 'unknown' person to the customer. At that point, it's between you and the shipping carrier. My parcel tracks as delivered but my customer has not received it. They actually said the courier had given me the parcel. This parcel was not delivered to my door as the tracking says "in mailbox" which no one should have access to but me. Good to know you got your parcel. If you didn't get your item, you're covered under eBay Money Back Guarantee. It was a costly stuff if 200 pounds from online store. If the seller has already posted the item, they won't be able to change the delivery address. I have contacted Auspost and they say it was safe dropped into the post box (our postbox only fits letters no parcel could fit in it, also I live in a unit which 100 post box at the entrance). however you ask eBay to step in and help within this time, if … It's the post office's responsibility. To find out why your shipment was delayed, track your shipment . I had the exact same problem as the OP when I did not receive a parcel although the "tracking" showed it had been delivered. I sold an item on Ebay last April, and shipped it on the day the buyer paid for it. Thanks Track status shows as Delivered. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. If your item is showing as delivered, or the estimated delivery date has passed, check with a neighbour in case you weren't home when the package arrived and they took delivery of it for you. If you and the buyer can't agree on a resolution within 3 business days, you or the buyer can ask eBay to step in and help.. The Federal Trade Commission has a strict rule covering mail-order merchandise delivery. Use TAB key to navigate results. Your tracking history will display the full journey of your parcel, … Should the recipient of a parcel be unavailable, drivers will often deliver to a neighbour. If your item is showing as delivered, or the estimated delivery date has passed, check with a neighbor in case you weren't home when the package arrived and they took delivery of it for you. My parcel tracks as delivered but my customer has not received it. a delivery date was agreed but wasn't essential, and a second date also wasn’t met; no delivery date was agreed and a second chance to deliver was not successful; A delivery date is essential if you told the seller you needed your delivery by a specific date. When they do, you'll receive an email letting you know. Something went wrong. I have this problem with ebay return. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Mail item has not arrived by the expected date. When they do, you'll receive an email letting you know. I also contacted the seller on Ebay, it seemed they did not have insurance or signature on delivery although I paid about 20-30 for shipping cost. It usually takes 3 to 5 business days for a PayPal refund to go through. We met some experienced buyer, his was lazy to leave any message in eBay, opened case directly and claimed item not received. 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